Skills & Competencies for Technical Solution Consultant I

Technical Solution Consultant I job profile

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JOB SUMMARY for Technical Solution Consultant I

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consultant I

Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences.

Technical Solution Consultant I SALARY RANGE

BASE 50%
$79,907
TOTAL 50%
$82,098
Job Level
P01
Job Code
EN04100097
Education/Degree
Bachelor's Degree
Reports To
Manager

Technical Solution Consultant I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consultant I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consultant I

1 Industry Competency – Cost Estimation
Proficiency Level -1
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Cites the characteristics and types of cost estimates in engineering projects.
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Level 2 Behaviors
(Light Experience)
Applies project cost estimation techniques to calculate expected costs.
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Level 3 Behaviors
(Moderate Experience)
Analyzes completed projects to compare estimated costs to determine any discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with contractors in setting up reporting systems to improve the organization's cost estimation process.
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Level 5 Behaviors
(Mastery)
Builds modern cost estimation tools and technologies based on performance attributes.
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3 Technical Solution Consultant I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant I
Proficiency Level - 4
5 Competency for - Technical Solution Consultant I
Proficiency Level - 5

8 general skills or competencies (Job family competencies) for Technical Solution Consultant I

1 Job Family Competencies – Service Delivery
Proficiency Level -1
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Cites examples of constraints and benefits in service delivery.
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Level 2 Behaviors
(Light Experience)
Applies various communication styles in providing our services to customers.
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Level 3 Behaviors
(Moderate Experience)
Communicates with any disgruntled customers to win back their trust and business.
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Level 4 Behaviors
(Extensive Experience)
Creates innovative strategies to address reliability issues and optimize service delivery process.
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Level 5 Behaviors
(Mastery)
Conceptualizes effective staffing and scheduling patterns to uphold our quality of service delivery.
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2 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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3 Technical Solution Consultant I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant I
Proficiency Level - 4
5 Competency for - Technical Solution Consultant I
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Solution Consultant I

1 Core Competencies – Critical Thinking
Proficiency Level -2
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Defines critical thinking in terms of its importance to the business.
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Level 2 Behaviors
(Light Experience)
Analyzes relevant data, information, and evidence to create meaningful recommendations.
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Level 3 Behaviors
(Moderate Experience)
Raises thoughtful questions that help formulate appropriate conclusions.
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Level 4 Behaviors
(Extensive Experience)
Coaches others to improve decision-making skills in business scenarios.
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Level 5 Behaviors
(Mastery)
Champions adoption of advanced problem-solving tools and methods.
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2 Core Competencies – Innovation
Proficiency Level -1
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
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Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
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Level 5 Behaviors
(Mastery)
Builds a conceptual model to ensure a continuous increase of business sense within our business.
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3 Technical Solution Consultant I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant I
Proficiency Level - 4
5 Competency for - Technical Solution Consultant I
Proficiency Level - 5

Summary of Technical Solution Consultant I skills and competencies

There are 1 hard skills for Technical Solution Consultant I, Cost Estimation.
8 general skills for Technical Solution Consultant I, Service Delivery, Technical Support, Training Solution Development, etc.
8 soft skills for Technical Solution Consultant I, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant I, he or she needs to be proficient in Critical Thinking, be proficient in Innovation, and be proficient in Attention to Detail.

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